Passivation removes operator data from memory if an operator is not active.
If high availability is enabled, the Pega 7 Platform uses database passivation by default, with filesystem passivation available as an alternate method. If high availability is not enabled, the Pega 7 Platform uses either the configured location (filesystem or database), or, if no location is configured, the temp folder.
Note: The default passivation directory is the operating-specific temporary directory and cannot be used for passivation storage.
To add a process to occur before passivation (for example, saving all call data and closing all tabs in a customer service application), use the pyPrePassivation activity. In order for this activity to be run as expected, you must implement the version with the correct applies-to class (@baseclass).
Note: The pyPreQuiescePassivation is deprecated.
If the operator continues working after a period of inactivity, the system retrieves their work from storage and puts it back into memory, referred to as activation.
To add a process to occur after activation (for example, reconnecting a user with a dropped call), use the pyPostActivation activity. In order for this activity to be run as expected, you must implement the version with the correct applies-to class (@baseclass).
Note: The pyPostQuiesceActivation is deprecated.